Sonex provides a 7-year motor warranty and a 5-year kit/PCB warranty where fitted, subject to its warranty terms. Free after-sales service is available; parts coverage and exclusions still apply.
Reviewed 24 September 2026. Product details are based on current Sonex listings, not independent performance testing.
Separate the components covered
The motor and kit/PCB have different stated warranty periods. A kit warranty applies where the component is fitted. Do not extend those periods automatically to every accessory, remote or other part; consult the full warranty terms for the relevant component.
Keep evidence of the purchase
Retain the invoice, order reference, model name and warranty documents. For a multi-fan purchase, keep a room-by-room record of the installed model. Clear identification helps the team review a request without confusing two similar designs.
Describe the issue before arranging service
Tell the support team when the issue began, which controls are affected and whether there are visible signs of damage. Photos or a short video may help when requested. Follow the team’s instructions about inspection or service arrangements.
Understand what free service means
Free after-sales service does not mean every replacement part is automatically free. Coverage depends on the component, applicable terms and cause of the issue. Confirm arrangements and any proposed parts charges before work proceeds.
Find the model you ordered
Use Caroma as a product-page example, or open the exact model from your order confirmation. Confirm the selected variant rather than relying on a similar photograph.
Ordering and after-sales support
Free delivery applies to all orders across Pakistan. A 10% advance payment is compulsory. Sonex provides a 7-year motor warranty and a 5-year kit/PCB warranty where fitted, subject to the warranty terms, plus free after-sales service. Replacement parts remain subject to coverage and exclusions.
Report delivery damage within 48 hours of delivery with photos of the item and packaging. Read the delivery policy. For model selection or order support, call 0311 111 3555 or message Sonex on WhatsApp.
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