We take pride in making the best in class products and give our values customers best in class product Warranties.
In addition, we provide Free home service for a smooth, stress-free warranty process.
This is a testament to our products’ quality and our promise to deliver the highest quality to our valued customers.
Our commitment to excellence is reflected in how we:
• Source only top-grade materials and components
• Craft our products using superior techniques
• Support our customers with industry-leading warranties
1. Sonex Ceiling Fan and Pedestal Fan Motor carries a warranty of 5 years from the date of purchase.
2. Plastic Fans, including Louver Fans, Bracket Fans, Exhaust Fans and False Ceiling Fan, etc. carries a motor warranty of 3 years from date of purchase.
3. Plastic Body Parts are not covered under Warranty.
4. AC/DC Fan Motor carries 5 years guarantee from the date of purchase.
(The PCB kit warranty for Sonex iTurbo series, Prime, and Lifestyle AC/DC series is guaranteed for 5 years)
Note: Warranty applicable for purchases made after March 1st, 2024.
5. All Parts (Including Remote, Capacitor, Gear Box etc.) carries 1 year warranty from date of purchase.
6. Guarantee is valid only if the motor burns due to manufacturing fault. In such cases only the motor or burned spare parts will be replaced.
7. Guarantee is not valid if motor and parts are burnt due to voltage fluctuation.
8. Guarantee is not valid if fan is burnt due to wrong connection or wrong installation process.
9. Guarantee is not valid if motor is burnt due to water seepage.
10. Guarantee does not cover if fan is burnt due to defected or over range capacitor.
11. Warranty does not apply on regular wear and tear.
12. Guarantee does not cover any fault or damage resulting from accident, attempted repair, mishandling or negligence on part of the customer.
13. Sonex Fans is not liable for indirect, incidental, or consequential damages in connection with the use of its products.
14. Make sure to review Dealer Certificate before buying the fan to ensure that the dealer is authorized to sell Sonex Fans. Guarantee is only valid if the fan is bought from authorized dealers.
15. If Consumer unable to provide proof of purchase at time of claiming warranty, then manufacturing date mentioned on the claiming product will be considered as purchase date to count the warranty period.
16. Guarantee terms cannot be modified, changed or extended by any person, third party, Distributor or a dealer, unless change, modify or extended by Company.
17. Company holds the right to modify, or to update terms and conditions in any time without any notice.
18. Disputes, if any, shall have jurisdiction of the courts of Gujranwala.
19. This guarantee is only valid on products that are manufactured by (Sonex Fans Gujranwala)
20. These terms are valid in Pakistan only.
21. Sonex 5 Years PCB Warranty Policy (For AC/DC Inverter Fans)
Warranty Duration: Warranty Duration for New Prime and LifeStyle AC/DC series PCBs is 5 years.
PCBs Model under Warranty: Only the following PCB Model will be entertained in 5 years warranty.
03A4/URR.
04A4/UR2P.
22. Sonex 5 Years PCB Warranty Policy (For AC Inverter Fans)
Warranty Duration: Warranty duration for i-Turbo PCBs is 5 Years.
PCBs Model under Warranty: Only the following PCB Model will be entertained in 5 years warranty.
01A4/UR24.
23. Not Acceptable Claims:
PCB is failed because of severe dust and humidity.
- Any part/components of PCB is burst.
Market repaired PCBs will not be entertained in warranty.
Physically damaged PCB or PCB having any components damaged will not be entertained in warranty.
Fuse, NTC and MOV components will not be entertained in warranty as these are safety components and these components are only failed whenever there is abnormal input supply.
Burst capacitors in ACDC PCB running on DC supply will not be entertained inwarranty. This is failed because of continuous over voltage supply from DC side.
1. The warranty provided by (Sonex Fans Gujranwala) shall apply to manufacturing defects and covers for domestic/household use only.
2. The Warranty card is not transferable and not replaceable in the event of a loss.
3. Warranty is effective for appliance purchased from an authorized Sonex dealer and operated in Pakistan only.
4. The end-user shall only engage Sonex authorized service centre or authorized contract workshop to provide warranty related services.
5. The purchaser is required to present the warranty card and original proof of purchase document when service is required.
6. Parts and labor will be chargeable even during the warranty period.
7. The warranty will be voided under the following conditions:
§ The serial number of the appliance has been altered, tampered with or removed.
§ The appliance has not been installed, maintained or operated as per instructions given by the manufacturer.
§ The appliance has undergone, repairs, modifications, or dismantled by any other person before verification of approval by Sonex.
§ The defect caused by abnormal voltage or in-coming power supply from a generator or UPS.
§ The defect caused by fire, lightning, electrical disturbance, negligence, accidents and other natural disasters or due to deviation from recommended application and installation.
§ The defect caused by excessive heat, excessive dust, corrosive surroundings, such as cement factory etc.
8. Warranty does not cover parts which require replacement in the ordinary course of use due to normal wear and tear, including accessories.
9. Warranty does not cover external appearance parts which include cabinet and joints against damages, scratches and aging.
10. Warranty will be voided if the appliance is being operated without Sonex genuine or manufacturer recommended parts.
11. Sonex liability under this warranty is limited to repairing and/or replacing defective products only.
12. The warranty does not cover any losses and damages caused directly or indirectly by the products.
13. Sonex reserves the right to impose additional charges or may refuse to attend to any products installed locations which are inaccessible and/or hazardous to its service agents.
14. Sonex reserves the right to reject the warranty claim incase of non-observance of a clause.
15. This warranty and the use of this product will be governed by Pakistan law.
16. Any proceedings arising out of or in connection with this warranty or the use of product may only be brought in a court of competent jurisdiction in Gujranwala.