SONEX FANS • AFTER-SALES SUPPORT
SONEX CARE
Need help with a Sonex fan? Report a product fault, warranty concern, incorrect delivery, damage or eligible return. Our service team will review your request and guide you through the next step.
1. Tell us what happened
Use the complaint form below. Include the fan model, symptom, date of purchase and your city. You can register a service issue even when your order number is unavailable.
2. Our team reviews it
The support team will verify the details, request any necessary photos or proof of purchase and coordinate with the appropriate service representative.
3. Get service and updates
Depending on the assessment, the case may proceed to inspection, repair, part replacement or the applicable return process. Contact support anytime for an update.
What to include in the complaint message
- Complaint type: fan not working, unusual noise, low speed, motor, inverter kit/PCB, remote, delivery issue, return or other
- Fan model, colour/finish and serial number (if available)
- Where you purchased: Sonex website or dealer/marketplace; order/invoice reference or dealer name (if available)
- Purchase date, city/area, what happened and when it started
- Whether the fan is still installed and if you need a visit or further guidance
How to submit: Complete the Name, Email, Phone and Message fields in the form below. Please do not send your CNIC, passwords or card details. For pictures or videos, our team can arrange a secure follow-up.
Existing complaint? Request a status update
For now, our team provides complaint updates directly through the official support channel. Include the same email/phone used when you registered and any case reference supplied by our team. Self-service online tracking will be enabled after the secure ticket system is connected; this page does not yet show live statuses.
Ask on WhatsApp Email support →Warranty service
Published Sonex warranty: 7 years on motors and 5 years on a kit/PCB where fitted, subject to coverage and exclusions. Home visits and labour are included in free after-sales service; replacement parts depend on warranty eligibility. View warranty terms.
Returns and damaged deliveries
Eligible Sonex website orders can request a return within 7 days of delivery for covered faults, damage or incorrect products. Please report visible courier damage within 48 hours when possible. View return policy.
Safety first: If a fan is sparking, smoking or overheating, switch off power and do not operate it until a qualified person inspects it. For urgent assistance call 0311 111 3555.
Complaint registration form: Scroll below and submit your details. Shopify will send the form to the store's configured contact inbox. A service agent will review the complaint; an automated ticket number is not yet generated by this page.