Report delivery damage to Sonex within 48 hours of delivery. Include clear photographs of the item and packaging, plus your order details, so the team can review the issue.
Reviewed 24 September 2026. Product details are based on current Sonex listings, not independent performance testing.
Record the damage clearly
Photograph the full item, the affected area and the packaging. Keep the order number and delivery date together with those images. Where the box has visible damage, photograph that too. This gives the service team useful context without guessing what happened.
Contact the official support number
Call 0311 111 3555 or send the details through the official WhatsApp contact. State that the issue concerns delivery damage and say when the order arrived. Keep a copy of the message and the response for reference.
Keep the item and packaging available
Retain the packaging while the claim is being reviewed and follow the team’s instructions for any return or inspection. Do not operate a visibly damaged electrical item. The reporting deadline does not itself guarantee an automatic refund; the published policy and case assessment apply.
Distinguish damage from another issue
A wrong variant, an operating fault and damage in transit may require different information. Describe exactly what you received and what you observed. Do not assume this 48-hour reporting rule replaces every other return, exchange or warranty condition.
Find the model you ordered
Use Rozy Plus as a product-page example, or open the exact model from your order confirmation. Confirm the selected variant rather than relying on a similar photograph.
Ordering and after-sales support
Free delivery applies to all orders across Pakistan. A 10% advance payment is compulsory. Sonex provides a 7-year motor warranty and a 5-year kit/PCB warranty where fitted, subject to the warranty terms, plus free after-sales service. Replacement parts remain subject to coverage and exclusions.
Report delivery damage within 48 hours of delivery with photos of the item and packaging. Read the delivery policy. For model selection or order support, call 0311 111 3555 or message Sonex on WhatsApp.
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